Write to hello@toolabs.com. We aim to reply within two business days. Messages about a broken tool should include the browser version, operating system, file type, approximate file size, and the exact error message if one appeared.
What not to send
Do not attach passports, identity cards, contracts, medical records, or other confidential documents. A screenshot of the error is usually enough. If a file is essential to reproduce a bug, create a harmless sample that shows the same problem.
Bug reports
- Which tool were you using, and what did you expect to happen?
- Which browser and version, on which operating system?
- Did the file type and size match the tool’s accepted formats?
- Did the problem happen once, or every time with that file?
- Was the page loaded from the live site or a local preview?
Tool suggestions
Suggestions are welcome, especially when they can run locally in a browser. Tools that require a server, an account, or access to another platform’s private data are less likely to fit the project. Social-media downloaders are intentionally out of scope.
Privacy and security
For a privacy question, say which page or behavior prompted it. If you believe you have found a security issue, describe the impact and the steps to reproduce it without accessing other people’s data. Please give us a reasonable chance to fix the issue before publishing details.
Corrections
Guides are checked against current browser behavior, but formats and portal rules change. If a sentence is wrong or a size recommendation is outdated, send the page URL and the correction. Accurate content matters more than defending an old paragraph.